What do I do if a device is listed with a red X in Windows Device Manager Dell Laptop

A red X next to a device in Windows Device Manager indicates that the device is either disabled or Microsoft Windows is unable to communicate with the device due to a corrupt or deleted driver file.

To resolve this issue:

• Press the Windows logo key + R key on the keyboard.

• In the run dialog box, type devmgmt.msc and press the Enter key.

• Right-click on the device that has the problem and click Properties.

• Click the Device Usage drop-down and select Use this device (enabled). If this option is already selected, move to the next step.

What do I do if a device is listed with a red X in Windows Device Manager Dell LaptopIn the Properties window, click the Driver tab and click Uninstall.

• 
  In the Confirm Device Uninstall window, check the box Delete the driver software for this device (if available).

• Click OK to confirm and proceed with uninstallation.

• Once the uninstallation is complete, reboot the PC.

Once the PC has rebooted, Microsoft Windows will automatically detect and attempt to reinstall the device driver. If the red X still remains after the reboot, depending on the device, download and install the device driver from Dell Drivers & Downloads website or the device manufacturer's website.

Refer to the informational videos section in this knowledge-base article for a video guide on how to download and install the latest device drivers from Dell Drivers & Downloads website.